Developing coaching skills and a coaching culture within an organization is a worldwide trend among progressive organizations as society develops in the information age. It is one of the best ways to:
I have worked closely with several multi-national organizations to develop their coaching capacity for a variety of specific goals. I work best to support a Managing Director or CEO and his/her human resources team to develop custom programs that have an impact over a timeframe of several years.
For specific projects, I enlist support from highly skilled associates to add expertise in organizational development, relevant languages and locations as appropriate.
Some of my past projects include:
Leadership Development in the Greater China Branch of a Multi-National Corporation
This 2-year culture change program began with development of the senior leadership team. They created a leadership model based on a collaborative and empowering style with the intention of increasing employee engagement, creativity and improving company results. The leadership team received training in coaching skills and cascaded the coaching approach to their immediate reports. Selected senior team members also received one-on-one coaching including the Managing Director.
As a result, both sales and quality results improved significantly in the second year of the program.
Coaching Approach to Leadership in the Hong Kong Branch of a Multi-National
This program also began with development of the senior leadership team starting with emotional intelligence, personality assessment, team building, and later coaching skills. The coaching approach was used in all senior and middle level performance and developmental conversations. Group coaching was used to sustain the development of the coaching approach. After 3 years, organisational changes disrupted the program, but key managers continue to build their skills and practice with the coaching approach. As a result, they continue to see the benefits of higher staff initiative, responsibility and creativity.
Coaching with Performance Appraisal Systems for the Southeast Asian Region of Multi-National Corporation
This management and leadership capacity building program used a coaching approach to develop junior managerial talent, and to improve the quality of managerial support for the existing performance appraisal system. The program originated from France and was redesigned to fit Asia Pacific needs through a regional pilot project. The 4-month long series of training workshops and group coaching was rolled out in 4 Southeast Asian countries through a team of coaches. A second coach training program trained managers to use a coaching approach for performance and development conversations. The programs instilled new levels of self-awareness and responsibility in the young managers leading to improved staff retention.
“I found Angela to be an amazing coach! She uses the skills of listening and questioning extremely well, demonstrates empathy and understanding at all times, and knows when to challenge me or ask for my commitment to action. She is non-judgmental, positive, and completely trustworthy. I recommend Angela highly because she is honest, has integrity and is well respected in the Hong Kong market. She is well trained, experienced and ‘walks the talk’.”
Finance Industry Learning and Development Manager
Besides her excellent practical coaching skills, Angela is a very resourceful person for everything related to coaching. She is extremely well connected and helped us find coaches for a number of colleagues in different locations. She also conducted (together with a colleague) a coaching training for our management team in China which was very much liked by the participants. And it was effective with a medium and long term impact.
Managing Director, Pharmaceuticals Industry
“Even though I was talking to Angela about my problems, all the solutions were coming out of my mouth. I found it very empowering. I might have overcome my problems without a coach, but not within months. It might have taken years to sort out the root of my problems” Read the whole article here.”
Godfrey Chu, Consultant
“You have a way of understanding the complexity of what I’m saying and then making it crystal clear for me.”
Senior Executive, Finance Industry
“I feel a big difference since I started the coaching. I’m more sure of myself and have more insight into things. Before, I used to brush off my emotions. Now I can look at them, analyze them and deal with the situation. I’m no longer too proud or cowardly to tell people what is bothering me. Before everything was a problem and now I have a just a few little problems.”
“Before starting the coaching, I did not expect to learn so much about myself. Angela’s approach was non-intimidating, yet effective and assuring.”
Chief Risk Officer for an insurance company
“I really appreciate our conversations, as you always manage to help me see things in a different light, which somehow makes this difficult process easier. Our discussion the previous week … was especially powerful. I think that is a life-long lesson that I will come back to repeatedly.”
Senior Executive, Finance Industry
“Angela has a gift for probing gently yet with laser accuracy, asking the right questions, challenging me to notice where I’m sabotaging myself, encouraging me to see things differently and prodding me to stay on track. She also demonstrates a rare balance of left-brain, down-to-earth business common sense and heart-felt joy and compassion.”
Small Business Owner, Hong Kong
“You have a great way about you that makes everyone very comfortable talking about uncomfortable topics.”
Sourcing Manager, Action Sports Industry
“My colleagues have noticed the difference in me in the past 6 months since I started coaching. I don’t take things so seriously and I don’t get involved when I don’t need to. I can delegate better and I let my staff handle their issues by themselves. My doctor was very surprised that my health is excellent now.” [He had high blood pressure.]
Social Services Manager
“Angela helped me to see my own strengths and abilities that I don’t normally see myself. She is very supportive and always non-judgmental.”
“You’ve really helped me to turn things around. Now I’m making an effort to do things and speak up positively for what I want. You put some points in my head that really helped, especially ‘What are you going to do about it?’”
Information Technology Consultant
“I have been working with Angela for close to a year and found her to be an excellent coach – she has a unique ability to be both reassuringly supportive and constructively critical at the same time. Her probing questions forced me to re-examine the decisions I took and why, helping me to better understand both what drives me and the people that work for me.”
Managing Director, Media Industry
As a coach, Angela helped me understand and discover areas in my behaviours and beliefs which may influence how I interact with others as a leader. She also helped me explore alternative means by which improvements could be made. Angela has demonstrated to be a very capable and professional coach and has provided very good guidance and support in the course of the coaching.
General Manager, Information Technology, Logistics Industry